Is your phone showing yous a "SIM card registration failed" error? Don't worry, it's not the end of the world – here's how to fix information technology and get your phone up and running again.

If and when your telephone displays a "SIM card registration failed" message, it means that your phone isn't able to successfully read the data it needs from the SIM carte to communicate with our mobile network. This tin can happen for unlike reasons including damage to your device, merely if you haven't dropped your phone recently and then chances are that information technology'south just some grit from your pocket.

To fix the error, turn off your phone and remove the SIM card tray from your device, then wipe the SIM menu downwardly with a dry, clean cloth. If in that location's dust and debris inside the SIM card slot, gently blowing some air into information technology tin can dislodge any dust and droppings that's getting in the manner. If it still doesn't piece of work, it's worth trying the SIM in a different phone to determine whether it's your SIM or your phone that needs a closer look.

Demand a new SIM card?

If y'all end upwardly needing a new SIM menu, that'south a straightforward gear up besides. If your SIM is faulty, lost or stolen, yous can asking a replacement SIM card using the My Telstra app on your telephone or through the My Telstra website if y'all're on a computer.

If you're able, y'all tin can also visit your local Telstra store and request a replacement SIM for your existing number – it'south free, and our shop staff should exist able to sort y'all out then and there. If you practise visit our stores, make sure yous have some ID with you to prove your identity and so you can hands request a new SIM and have your existing number transferred to it.

eSIM and 5G are the hereafter

If you want an alternative gear up for seeing "SIM card registration failed" on your telephone, we have a suggestion for you lot: eSIM. An embedded SIM or eSIM is a rewriteable module that lives permanently inside your smartphone, and once you lot set it upwardly using a QR code, nosotros'll connect you to the Telstra mobile network without requiring a physical SIM card in your device.

We testify an eSIM symbol side by side to all the compatible devices that we sell. To get gear up with an eSIM, you'll need to request one through the My Telstra app on your phone.

And if it's your telephone that'southward a bit long in the tooth, maybe it'southward fourth dimension to upgrade to 5G? Our latest and greatest 5G phones include all the latest bells and whistles, and we have Blue Tick options for superior phonation coverage in rural and regional areas too. You can find all our 5G phones hither.